Becoming a credit union Teller is often the perfect first-step for people who want a career in credit unions. As a Teller you interact first hand with members and serve their most basic needsÖ withdrawing and depositing money. Youíll get to know your members and a lot about what the credit union offers. If you maintain accurate records, stick by the credit unionís policies and procedures, and provide excellent service, youíll continue to make the credit union shine in the eyes of itís members.
Major Duties and Responsibilities
- Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
- Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances. Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
- Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related polices and procedures, rules and regulations for the teller area, including robbery procedures.
- Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on-line banking, travelerís checks, and money orders.
- Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.